Pathetic.My experience with Verizon and Kyocera has been anything but helpful or even enjoyable lately.
Earlier this week I asked Kyocera:
“I wonder if there is any tentative release date set for the Kyocera Koi?/ KX2 Camera Phone to in the US market for Verizonwireless? Thanks for your feedback in advance.”
Their reply on 11/23:
“Dear Gary Ploski,
Thank you for contacting Kyocera Wireless Corporation. We apologize for the inconvenience that you are experiencing in obtaining Kyocera Koi phone.
Kyocera Koi phone would be very soon available for purchase in the USA. However, we are unable to assist you with the release date information because we do not have any official confirmation of it. Please contact your desired Service Providers and visit our website at www.kyocera-wireless.com for further assistance.
If this response does not answer your question completely or if you have further questions, please contact us at the phone numbers listed below:
-Phone: (800) 349-4478 (Toll-free USA and Canada only)
-International Access: (858) 882-1401 (Outside the USA)
-Fax: (858) 882-1717
We appreciate your business.
Technical Support Specialist
Kyocera Wireless Corporation”
I wrote Verizon EARLY this morning asking:
“I am writing to you again with the hope that a personwill respond with an answer and not an automated response with standardanswers. I wrote to Kyocera the other day and was advised that “KyoceraKoi phone would be very soon available for purchase in the USA. However,we are unable to assist you with the release date information because wedo not have any official confirmation of it.” The rep suggestd that I”contact your desired Service Providers and visit our website atwww.kyocera-wireless.com for further assistance.” Is it possible forsomeone to advise any news regarding this product? Thank you so verymuch in advance.”
Just moments ago I received this from Verizon:
Dear Gary Ploski,
Thank you for contacting the Verizon Wireless website. As part of our Worry Free Guarantee, your concern becomes our concern the first time you contact us. We are happy to assist you with your equipment question.
Currently, there is no information available regarding the Kyocera Koi phone. We apologize for any inconvenience.
If you would like to receive e-mail updates regarding new products and services, please click on “E-mail Updates” from the “Support” tab located at the top of our www.verizonwireless.com home page.
Please write to us again through www.verizonwireless.com if you have any further questions.
Data Technical Support
“We never stop working for you!”
“We never stop working for you!” HAHAHAH! I guess providing misinformation is working for me. Damn! Fooled me somethin fierce. Of course I had to reply and rub it in that the phone is ON THEIR SITE and available now.
Frustrating. So extremely frustrating.
11-24-2004 12:03 pm